Refund policy

REFUND & RETURN POLICY

At Solvifyy.online, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window
You have 7 days from the date you receive your item to request a return or replacement.

2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- You must provide a receipt or proof of purchase, along with clear photos or an unboxing video showing the issue (for damaged or defective products).

3. Damaged or Defective Items
If your product arrives broken, defective, or incorrect, please notify us within 48 hours of delivery at [support@solvifyy.online] with your Order ID and photo/video evidence. We will arrange a free replacement or full refund immediately.

4. Non-Returnable Items
- Personal care / hygiene products
- Items marked as "Final Sale" or on clearance
- Gift cards

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Contact Us
For any return or refund queries, contact us at:
- Email: [support@solvifyy.online]